S.

about

Say Hello

Say Hello

S.

S.

Say Hello

Say Hello

about

Turning Hidden Opportunities into Meaningful Impact.

I'm a Service Designer who connects people, processes and insights to simplify complex services, improve workflows and create better experiences for users and the teams serving them.

Hey, I'm Shandi ~

I'm a Service Designer who connects people, processes and insights to simplify complex services, improve workflows and create better experiences for users and the teams serving them.

Hey, I'm Shandi ~

What I Bring to Your Team

Clarity from complexity

I uncover patterns and simplify complex challenges into clear insights.

Connected experiences

I bridge user needs and internal processes to improve services.

Collective intellegence

I create space for diverse perspectives to shape better solutions.

Ideas into action

I turn insights into practical improvements through testing and iteration.

Selected Work

Service Design

Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery

Increased member engagement by 23%; Contributed to NGO Certification

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Service Design

Redesigning the Backstage: Enabling Strategic Impact through Better Collaboration

Improved cross-level trusts; Boosted team owenership

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Service Design

Redesigning the Backstage: Enabling Strategic Impact through Better Collaboration

Improved cross-level trusts; Boosted team owenership

View work

Button

Product Design

One Feature. Two Contexts. Two Outcomes.

Increased CTR by 9%; Enhanced AOV by 8%

View work

Button

Service Design

Redesigning the Backstage: Enabling Strategic Impact through Better Collaboration

Improved cross-level trusts; Boosted team owenership

Service Design

Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery

Increased member engagement by 23%; Contributed to NGO Certification

Product Design

One Feature. Two Contexts. Two Outcomes.

Increased CTR by 9%; Enhanced AOV by 8%

I hope my work gives a glimpse of the value I can bring. Let's unlock hidden opportunities together.

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about me

Let's Connect ~

I'd like to listen to your story too!

Say Hello to Shandi

Say Hello to Shandi

home

about

linkedin

email

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

© 2026 Shandi Leung

Let's Connect ~

I'd like to listen to your story too!

Say Hello to Shandi

Say Hello to Shandi

home

about

linkedin

email

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

© 2026 Shandi Leung

Let's Connect ~

I'd like to listen to your story too!

Say Hello to Shandi

Say Hello to Shandi

home

about

linkedin

email

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

© 2026 Shandi Leung

Let's Connect ~

I'd like to listen to your story too!

Say Hello to Shandi

Say Hello to Shandi

home

about

linkedin

email

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

  • ❋ Look forward to meeting you ❋

© 2025 Shandi leung