Turning Hidden Opportunities into Impact through Design.

I'm a UX & Service Designer who design multi-user journeys across digital and physical touchpoints, improving customer experiences and the internal processes that support them.

Hey, I'm Shandi ~

I'm a UX & Service Designer who design multi-user journeys across digital and physical touchpoints, improving customer experiences and the internal processes that support them.

Hey, I'm Shandi ~

What I Bring to Your Team

Clarity from complexity

I help teams see the bigger picture and move forward with confidence.

Connected experiences

I bridge users, staff, and systems to design seamless journeys.

Collective intellegence

I facilitate spaces where voices align and ideas turn into action.

Adaptable impact

I design with agility, shaping solutions across sectors and contexts.

Selected Work

Service Design | Design Research

Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery

Increased member engagement by 23%; Contributed to NGO Certification

Service Design | Design Research

Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery

Increased member engagement by 23%; Contributed to NGO Certification

Service Design | Design Research

Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery

Increased member engagement by 23%; Contributed to NGO Certification

Service Design | Design Research

Boosting Team Engagement and Efficiency through Ownership and Clarity

Improved cross-level trusts; Boosted team owenership

Service Design | Design Research

Boosting Team Engagement and Efficiency through Ownership and Clarity

Improved cross-level trusts; Boosted team owenership

Service Design | Design Research

Boosting Team Engagement and Efficiency through Ownership and Clarity

Improved cross-level trusts; Boosted team owenership

UX Design

Streamlining "Frequently Bought Together" Purchase Flow: From 8 to 3 Clicks

Increased CTR by 15%; Enhanced AOV by 5%

UX Design

Streamlining "Frequently Bought Together" Purchase Flow: From 8 to 3 Clicks

Increased CTR by 15%; Enhanced AOV by 5%

UX Design

Streamlining "Frequently Bought Together" Purchase Flow: From 8 to 3 Clicks

Increased CTR by 15%; Enhanced AOV by 5%

UX Design

Optimising Mobile Engagement to Reduce Drop-Offs through Usability Testing

Increased scroll depth by 10%; Improved task completion rate by 35%

UX Design

Optimising Mobile Engagement to Reduce Drop-Offs through Usability Testing

Increased scroll depth by 10%; Improved task completion rate by 35%

UX Design

Optimising Mobile Engagement to Reduce Drop-Offs through Usability Testing

Increased scroll depth by 10%; Improved task completion rate by 35%

I hope my work gives a glimpse of the value I can bring. Let's unlock hidden opportunities together.

about me

Let's connect ~

I'd like to listen to your story too!

Say Hello to Shandi

home

about

❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋

Let's connect ~

I'd like to listen to your story too!

Say Hello to Shandi

home

about

❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋

Turning Hidden Opportunities into Impact through Design.

What I Bring to Your Team

Clarity from complexity

Connected experiences

Collective intellegence

Adaptable impact

Selected Work

Service Design | Design Research

Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery

Service Design | Design Research

Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery

Service Design | Design Research

Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery

Service Design | Design Research

Boosting Team Engagement and Efficiency through Ownership and Clarity

Service Design | Design Research

Boosting Team Engagement and Efficiency through Ownership and Clarity

Service Design | Design Research

Boosting Team Engagement and Efficiency through Ownership and Clarity

UX Design

Streamlining "Frequently Bought Together" Purchase Flow: From 8 to 3 Clicks

UX Design

Streamlining "Frequently Bought Together" Purchase Flow: From 8 to 3 Clicks

UX Design

Streamlining "Frequently Bought Together" Purchase Flow: From 8 to 3 Clicks

UX Design

Optimising Mobile Engagement to Reduce Drop-Offs through Usability Testing

UX Design

Optimising Mobile Engagement to Reduce Drop-Offs through Usability Testing

UX Design

Optimising Mobile Engagement to Reduce Drop-Offs through Usability Testing

Let's connect ~

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

Let's connect ~

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

Let's connect ~

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

Let's connect ~

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋

❋ Look forward to meeting you ❋