Hi, I'm Shandi.
I bring a human touch to user, customer, and employee experiences by creating cohesive journeys across touchpoints.
Blending UX design, service design, and facilitation, I uncover the right problems and craft research-driven solutions collaboratively and transparently. Let’s create purposeful impact together!
Based in Toronto, Canada.
What I Can Do For You
I bring adaptable, user-centred solutions shaped by experience across corporations, start-ups, agencies, and non-profits.
User Research
Make the invisible visible by uncovering user needs and pain points through qual. and quant. insights that guide design decisions.
Product Strategy
Align user needs with business goals and technical feasibility, prioritising impactful features that drive growth and user satisfaction.
Experience Design (UX, EX, CX)
Craft research-driven solutions that address validated user pain points and deliver seamless experiences across devices and touchpoints.
Workshop Facilitation
Foster collaboration and innovation through structured workshops that drive actionable solutions.
Selected Projects
Guided by “the Power of Yet,” I regard every project as an opportunity to learn and grow.
