Turning Hidden Opportunities into Impact through Design.
I'm a UX & Service Designer who design multi-user journeys across digital and physical touchpoints, improving customer experiences and the internal processes that support them.
Hey, I'm Shandi ~
I'm a Product & Service Designer who design multi-user journeys across digital and physical touchpoints, improving customer experiences and the internal processes that support them.
Hey, I'm Shandi ~
What I Bring to Your Team
Clarity from complexity
I help teams see the bigger picture and move forward with confidence.
Connected experiences
I bridge users, staff, and systems to design seamless journeys.
Collective intellegence
I facilitate spaces where voices align and ideas turn into action.
Adaptable impact
I design with agility, shaping solutions across sectors and contexts.
Selected Work
Service Design
Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery
Increased member engagement by 23%; Contributed to NGO Certification
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Service Design
Strengthening Engagement through Improved Onboarding and Participation for Members in Mental Health Recovery
Increased member engagement by 23%; Contributed to NGO Certification
View work
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Service Design
Redesigning the Backstage: Enabling Strategic Impact through Better Collaboration
Improved cross-level trusts; Boosted team owenership
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Service Design
Redesigning the Backstage: Enabling Strategic Impact through Better Collaboration
Improved cross-level trusts; Boosted team owenership
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Product Design
One Feature. Two Contexts. Two Outcomes.
Increased CTR by 9%; Enhanced AOV by 8%
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Product Design
One Feature. Two Contexts. Two Outcomes.
Increased CTR by 9%; Enhanced AOV by 8%
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I hope my work gives a glimpse of the value I can bring. Let's unlock hidden opportunities together.
Let's Connect ~
I'd like to listen to your story too!
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
© 2025 Shandi Leung
Let's Connect ~
I'd like to listen to your story too!
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
© 2025 Shandi Leung
Let's Connect ~
I'd like to listen to your story too!
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
© 2025 Shandi Leung
Let's Connect ~
I'd like to listen to your story too!
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
❋ Look forward to meeting you ❋
© 2025 Shandi leung